The Customer Charter

[ivansneck]

My experience so far of this is that it is pure propoganda. here is one section of it:

Response

The club undertakes to acknowledge receipt of any complaint or query within 24 hours, or one working day, of receiving any correspondence. We endeavour to respond to any contact from any customer, normally within a maximum of seven working days. Every effort will be made to respond as soon as possible and particularly so if the nature of any communication warrants an urgent or early reply. Response may be by telephone, fax, letter or email as deemed appropriate

I sent a letter to our Chief executive in the middle of May asking various questions about next season's tickets. No acknowledgment or response. I sent an email (see below) as a follow up having heard nothing before the 'Early-Bird' discount ran out - no repsonse or acknowledgment.

My response - No season tickets for the three of us who normally go. Why publish a so-called Charter if you're going to ignore it?

My email of 28.5.2016 to the Chief Executive.

Dear Sir,

 

 

I notice you have extended the deadline for the so-called early bird offer. However, a number of supporters such as me (I buy 3 season tickets) are still hanging on for a number of reasons. Those relevant to me are:

 

 

1.     You claim the prices are a reduction on last season, but for us they are a considerable rise as we have been on the season ticket 5-year freeze price. With the removal of the free home programme with Bench membership, this means an increase of £120 for just the season tickets or an increase of £337 to buy the programmes. Do you consider this good value, or are you prepared to lose loyal supporters such as us?

2.    Secondly, how can I tell the value of the season tickets if I don’t know the pay on the day cost? Judging an offer, such as 3 for £1 in a shop means knowing the unit cost price. If the unit cost price is 30 p, I’m not going to buy am I? So what is Notts’ unit cost price for next year?

3.    Have you looked at Mansfield’s club membership scheme - it would be ideal for people like us who can’t come to every game?

4.    Why would the price I have to pay for 1 adult, 1 senior and 1 junior work out at nearly double the same purchase price for clubs like Orient in the same division?

 

 

Best wishes,

 

 

Nick Evans

 

 

[liampie]

looks like generic response pretty poor, i have decided to get behind the club but my views remain.

let us know if you get a better reply.