I watched it the night before coming away, it was nice to see his thoughts but I do feel the club needs to acknowledge all supporter groups. It's not one or the other that makes the clubs fanbase, it's us all collectively but as I've said elsewhere some won't want special treatment or to be in the "know". I thought what he said was mostly to be expected but it's encouraging to hear that the commercial side is going to be a focus. I could run the tea bars blindly, so he's right with the right training and staff things can be much quicker. Hopefully, we see more merch in the club shop too.