1 hour ago, RetroPie said:

Well said, @Fan of Big Tone. I appreciate your perspective in overlooking this matter. Personally, I would definitely inform Lynn about it and seek an apology. Instances like these should not occur, and fans should not be expected to simply remain silent. There are certain staff members at Notts who seem too complacent in their positions, mistakenly thinking that they are exempt from providing a high standard of fan care.

@RetroPie it was Lynn who sorted things out for me in the end and to be fair she did apologise and made sure I got the shirts, she even phoned me during the match I attended to tell me to come in the shop after the match.

classic lynn. ????

that phone call is where your first class postage has been spent, probably towards dialling 50 incorrect mobile numbers before finding yours written down on top of a programme. 

4 minutes ago, liampie said:

classic lynn. ????

that phone call is where your first class postage has been spent, probably towards dialling 50 incorrect mobile numbers before finding yours written down on top of a programme. 

That’s a bit harsh if you don’t mind me saying @liampie I don’t envy her job at all, I imagine she has a lot of abuse, I try to have a positive outlook, I know it frustrated and annoyed me in the beginning but Lynn eventually sorted it for me.

Ahaha ha ha! It's very true though.

Some of the staff in the club shop are excellent, but just like most areas the club has no training for situations like this. How the shirts sold out, it might not have been predictable but it could have been handled better. I am glad you got your shirts, plus I respect that you won’t complain when you do have a strong reason to be disappointed with the customer service. I think that’s the key word, some staff members do not realise it’s a customer service-based role.

Let’s keep the discussion focused on the fact that the shirts are safely in the topic starter’s possession and that they’re content! It’s been resolved, so let’s celebrate that!

What size did your grandson end up obtaining? It's great that you got it sorted out. Well done for not complaining. Many other people would have made quite a mess of this experience, and although I feel there's room for annoyance, I don't think it should result in anything more than pointing out the mistake. That's the best way to learn.

Not exactly fortunate, but it would have been worse if they had sold out all the shirts and none were left, as you would then be compelled to await new stock or receive a refund. Kudos for handling the situation adeptly, @Fan of Big Tone.