I ordered two shirts for my grandsons last Thursday it said they’d be despatched the next day first class post but I’ve not received anything, I’m assuming they are busy with the shirts being just released. Do they send a message when they’ve dispatched them or is it just a case of waiting to see if they turn up does anyone know?

@Fan of Big Tone i have usually got my orders within 2-4 days, it might be worth calling them because if you paid for first class delivery. you should get your order posted the following day [or the nearest working day].

You want to make sure they posted them to the right person. Nothing would surprise me with some of the staff at Notts. If you ordered them on Thursday and the shirts don’t arrive by tomorrow, I would call them myself. Being busy isn’t an excuse for poor customer service, but it might be an issue with the delivery company.

i tend to order a lot online as i dont like how busy the club shop can be and i have had no issues placing orders.

something seems to be delaying the delivery, its probably the currier.

@liampie can you remember if they notified you when it was despatched because we want to be in if possible so they don’t leave it on the doorstep.

sorry, i only received that the order had been confirmed and paid. i had no email after that, not even to say the delivery had arrived. 

I do think you want to confirm that the items have actually been dispatched, otherwise you could end up waiting longer and not even receive the shirts due to an error along the way. I hope they arrive safely tomorrow.

Thanks folks, I think I’ll try and ring tomorrow, I was hoping they’d come before Friday as the boys are going to Croatia, it’d be nice for them to where their shirts on holiday.

Spelling ,Timothy(That'll have some members foxed) Stand in the corner for 10 minutes @Fan of Big Tone

 

As for the sale mail, it’s hardly first class. I would recommend chasing it up. I hope you receive them soon though.

7 minutes ago, super_ram said:

Spelling ,Timothy(That'll have some members foxed) Stand in the corner for 10 minutes @Fan of Big Tone

 

Oh goodness as an ex printing compositor that is an awful mistake to make. 

@super_ram It's due to the name being "Fan of Big Tone" and not our mystery person's real first name.

I hope @Fan of Big Tone didn't put the post address "In my armchair, NG......  

7 minutes ago, Fan of Big Tone said:

Oh goodness as an ex printing compositor that is an awful mistake to make. 

Sorry  @Fan of Big Tone.I just couldn't resist.I'll have to quadruple check my own posts now.An easy error.and it happens regularly in Derbyshire Live .

So I spent most of the day trying to get through to the shop, mostly the line was dead, once I was in a queue of 1 then got cut off, finally I got through to someone who checked and he said they had literally thousands of shirts to deal with and there are only two of them working there, normally they would post stuff the same day but with the number they couldn’t. Anyway he asked if ours wanted printing (which they didn’t) then he said they’d posted all the unprinted shirts out, the last lot were today so I should get them tomorrow or the next day.????

It’s definitely a big task to dispatch all of the shirts efficiently, but you would hope that the club would pull together and get help from other departments to ensure that everything runs smoothly. It’s concerning that people are ordering shirts and they’re not being sent out quickly enough. The club needs to plan things better and perhaps invest in more stock without waiting until Christmas.