It's understandable that handling over 1,000 shirt orders with just two people can be challenging. However, prioritising deliveries and ensuring enough staff are on hand could help prevent delays for paying supporters. Alternatively, they could have kept fans informed about the status of their orders through the website. Waiting might not be an issue for most fans, but the lack of communication and service is not an acceptable excuse.

Did they arrive @Fan of Big Tone?

11 hours ago, AmericanPie said:

Did they arrive @Fan of Big Tone?

Nope. 

We tend to put orders in and collect it because then its there when we go to a match or some of us do, least the order should be anyway.

7 hours ago, cheeky~k8 said:

We tend to put orders in and collect it because then its there when we go to a match or some of us do, least the order should be anyway.

I wish I’d done that @cheeky~k8 but I wanted the shirts before our grandchildren went on holiday and as there were no matches I paid for postage as I didn’t want an 12 mile drive to the ground.

I’m getting really annoyed now they still haven’t come, I’m being fobbed off when I can actually get to speak to someone on the phone. I was told last Wednesday that they’d all been despatched then yesterday a young sounding girl on her own in the shop said she was despatching the last ones then. She couldn’t access the computer to see if my order had even been completed, it’s a complete shambles. They’ve taken £90 of my money and I’ve got nothing, the grandchildren were disappointed to say the least because I’d promised them theyd have the shirts before they went.

6 hours ago, Fan of Big Tone said:

I wish I’d done that @cheeky~k8 but I wanted the shirts before our grandchildren went on holiday and as there were no matches I paid for postage as I didn’t want an 12 mile drive to the ground.

I’m getting really annoyed now they still haven’t come, I’m being fobbed off when I can actually get to speak to someone on the phone. I was told last Wednesday that they’d all been despatched then yesterday a young sounding girl on her own in the shop said she was despatching the last ones then. She couldn’t access the computer to see if my order had even been completed, it’s a complete shambles. They’ve taken £90 of my money and I’ve got nothing, the grandchildren were disappointed to say the least because I’d promised them theyd have the shirts before they went.

We've had that before with tickets that never arrived by post and shirts during lockdown that took ages to arrive, hense why we now collect everything. We collected the season tickets yesterday as we were out anyway because otherwise alot of bus fare to just collect tickets or an order.

I do hope you get your order soon as its been awhile and clearly very delayed.

I know how hard it is to get through via the phone, they either don't answer or leave you on hold for hours and thats if you don't get an auto message saying "there is noone available at the moment, please call back later" after a long wait. I know the reason appears to be because theres generally only 1 or 2 people on the phone and sometimes they are also dealing with serving people in the shop or ticket office at the same time.

Well I went in the shop before the match to see what’s happened to my shirts, Lynn was a bit flustered and said she was trying to track them down and if I rang on Thursday she might have some news.

During the match she rang me and said if I came in the shop after the match she’d found two shirts.

The shirt for youngest grandson might be too big but @George L’s shirt should fit him he’s bigger than me now. ????

All we’ll that ends well it’s the last time I’ll order any thing online from them though I’ll go to the shop in future.

On 08/08/2023 at 22:57, Fan of Big Tone said:

Well I went in the shop before the match to see what’s happened to my shirts, Lynn was a bit flustered and said she was trying to track them down and if I rang on Thursday she might have some news.

During the match she rang me and said if I came in the shop after the match she’d found two shirts.

The shirt for youngest grandson might be too big but @George L’s shirt should fit him he’s bigger than me now. ????

All we’ll that ends well it’s the last time I’ll order any thing online from them though I’ll go to the shop in future.

Like i've said before, either go to the shop or order online for collection instead. I know its a car trip you were trying to avoid but sometimes its the only option for it to be work.

@Fan of Big Tone I trust you received some form of compensation or discount due to the problems that caused inconvenience. Although I've never encountered any issues while ordering items to the United States, I did have an experience at Meadow Lane a few years ago before the onset of COVID. During my visit, I found the shop to be poorly managed, and a few of the staff members came across as impolite. They engaged in conversations with other customers while ignoring me, and some even served me while engaged in discussions with fellow fans. While I understand the emphasis on being a family-oriented club, discourteous behavior and subpar service are not what one would expect from a professional organisation.

4 hours ago, AmericanPie said:

 I trust you received some form of compensation or discount due to the problems that caused inconvenience. 

No I didn’t @AmericanPie in fact I ended up paying £5 for delivery I didn’t get because I collected the shirts but no matter I will consider it a donation to the club, the main thing is I finally got the shirts.

Well said, @Fan of Big Tone. I appreciate your perspective in overlooking this matter. Personally, I would definitely inform Lynn about it and seek an apology. Instances like these should not occur, and fans should not be expected to simply remain silent. There are certain staff members at Notts who seem too complacent in their positions, mistakenly thinking that they are exempt from providing a high standard of fan care.

1 hour ago, RetroPie said:

Well said, @Fan of Big Tone. I appreciate your perspective in overlooking this matter. Personally, I would definitely inform Lynn about it and seek an apology. Instances like these should not occur, and fans should not be expected to simply remain silent. There are certain staff members at Notts who seem too complacent in their positions, mistakenly thinking that they are exempt from providing a high standard of fan care.

@RetroPie it was Lynn who sorted things out for me in the end and to be fair she did apologise and made sure I got the shirts, she even phoned me during the match I attended to tell me to come in the shop after the match.

classic lynn. ????

that phone call is where your first class postage has been spent, probably towards dialling 50 incorrect mobile numbers before finding yours written down on top of a programme. 

4 minutes ago, liampie said:

classic lynn. ????

that phone call is where your first class postage has been spent, probably towards dialling 50 incorrect mobile numbers before finding yours written down on top of a programme. 

That’s a bit harsh if you don’t mind me saying @liampie I don’t envy her job at all, I imagine she has a lot of abuse, I try to have a positive outlook, I know it frustrated and annoyed me in the beginning but Lynn eventually sorted it for me.

Ahaha ha ha! It's very true though.

Some of the staff in the club shop are excellent, but just like most areas the club has no training for situations like this. How the shirts sold out, it might not have been predictable but it could have been handled better. I am glad you got your shirts, plus I respect that you won’t complain when you do have a strong reason to be disappointed with the customer service. I think that’s the key word, some staff members do not realise it’s a customer service-based role.